Support & Troubleshooting

Support Tickets

Support is handled via the customer portal ticket system:

• Account Tickets

To create a new ticket:

• Create Ticket

What To Include In A Ticket

To speed up handling, include:

• extension name + version
• Magento version + PHP version
• steps to reproduce
• error messages and relevant log excerpts

Troubleshooting Basics (Self-Check)

Before opening a ticket, it often helps to check:

• Magento logs and error reports:
  • var/log/system.log
  • var/log/exception.log
  • var/report/* (if present)
• Magento version + mode:
  • php bin/magento --version
  • php bin/magento deploy:mode:show
• Module/version info (for the extension in question):
  • composer show | rg -i "mageb2b|"
• Composer authentication / repository access (if installs/updates fail):
  • auth.json (bearer token + correct repo host)
  • full Composer error output (copy/paste)