Troubleshoot Category Price

A product does not receive the category price

Confirm the product is assigned to the selected Magento category. Then check the customer or group, quantity threshold, website, date range and module status.

If Category Price calculates a candidate but the storefront shows another price, review Pricesystem price selection.

The wrong category record wins

Look for other categories assigned to the product. Compare their record priorities. Higher numeric priority wins between applicable records when priority selection is used.

The group price wins over a customer price

Check Category Price Select rule. Group price first deliberately prefers the group record. Customer price first prefers the customer record. Select price by priority compares their priorities at the same quantity.

A guest price does not appear

Verify that the record belongs to Magento's NOT LOGGED IN group, and test without a signed-in customer session. Website, dates and quantity still apply.

Downloaded prices are missing

Confirm the download link is enabled and the customer has current records for the active website. Future and expired records are not included as active prices.

Imported records are rejected

Export a fresh template for the correct entity type. Check category, customer or group identifiers, website, quantity, dates, application type and priority. Test customer and group files separately.