Email Notification

The extension can send a dedicated cancellation email after an order is cancelled through its admin actions.

Enable Email Notification

Go to Stores >Configuration > MageB2B > Order Cancellation > Email Notification:

• Enable Email Notification = Yes
• set Email Sender
• set Email Template

Default Template Behavior

The default cancellation email informs the customer that:

• order number has been cancelled
• customer can contact the store for questions

Notes

• If the order has no customer email address, no email is sent.
• If email sending fails, cancellation is not rolled back.
• Email is sent per order after cancellation processing.