Configuration

Go to Stores >Configuration > MageB2B > Order Cancellation.

General Settings

• Define the comment which should be set when order is cancelled through this extension.
  • Status history comment added during cancellation.
• Display on frontend
  • If enabled, the cancellation comment is visible to customers in frontend order history.
• Customer notified
  • Controls whether the cancellation status-history comment is marked as customer notified.
• Allowed Order Statuses for Cancellation
  • Only orders in selected statuses can be cancelled through this extension.

Email Notification

• Enable Email Notification
  • Sends a dedicated cancellation email to the customer.
• Email Sender
  • Select sender identity (for example Sales, Support, General).
• Email Template
  • Choose the cancellation email template.

Recommended Baseline

• Configure Allowed Order Statuses for Cancellation first.
• Keep cancellation comment clear and audit-friendly.
• Enable email notification only after sender/template are reviewed.