Price Calculation Troubleshooting

Resolve issues with bulkgood price calculations.

Common Issues

Wrong Price Displayed

Symptoms:

• Shipping price doesn't match expected
• Price not updating with quantity changes

Solutions:

1. Enable debug logging
2. Check priority order
3. Verify calculation method
4. Review table rate CSV

Price Not Applying

Symptoms:

• Bulkgood items showing $0 shipping
• Standard rate used instead

Solutions:

1. Verify product has bulkgood attribute
2. Check table rate CSV has bulkgood column
3. Ensure CSV is uploaded for correct scope
4. Clear config cache

Quantity Not Factored

Symptoms:

• Same price regardless of quantity

Solutions:

1. Enable "Calculate by Qty" setting
2. Check calculation method
3. Verify table rate conditions

Debugging Steps

1. Enable Logging

   Stores >Config > Table Rates > Enable Logging: Yes

2. Check Logs

   tail -100 var/log/bulkgood.log

3. Verify Product Setup

   • Is Bulkgood: Yes
   • Bulkgood price (if using product attribute)

4. Review CSV

   • Bulkgood column present
   • Values are 0 or 1
   • Country/region matches

Related

• Debug Logging
• Common Issues