Email Configuration

This page helps troubleshoot staff-related emails (staff account emails, staff order emails, and add-on emails like visits/quotes/history).

Where to Configure

Go to Stores >Configuration > MageB2B > Staff > Email settings

Key settings:

• Activated Emails (staff/email/enabled_templates) – allowlist for helper-driven staff/add-on template emails. If a template id is not enabled here, that helper-driven email is skipped.
• Email order to (staff/email/email_order_to) – who receives order emails in staff context (separate from Activated Emails routing behavior).
• Sent email copy to staff when customer is placing an order (staff/email/customer_order_email_copy)
  • Depends on staff/general/set_staff_id_permanently_on_order = Yes
• CC Receiver for staff emails (staff/email/send_cc)
• BCC Receiver for staff emails (staff/email/send_bcc)
• Send order email from fixed Store View (staff/email/send_order_email_from_fixed_storeview)
• Staff name and email details (staff/email/name_email_details) – use variable {{var order_staff_name_email_detail}} in sales order email templates.

Screenshot placeholder: Staff email settings (Activated Emails + CC/BCC)

Common Root Cause: Helper-Driven Template Not Activated

Many add-ons contribute helper-driven template ids, and these are controlled by Activated Emails.

Example: if staff_visit_customer_cancelled is not in staff/email/enabled_templates, the visit cancellation email will not be sent.

Common Template IDs

Base Staff module defaults:

• staff_email_staff_new_template
• staff_email_staff_set_password_customer_template
• staff_email_staff_activated
• staff_email_staff_de_activated
• staff_email_forgot_password
• staff_email_password_updated

Add-on examples (only available when the add-on is installed):

• Customer History: staff_email_history_email_alert
• Order Management: staff_email_staff_edited_order_template
• Customer Visits:
  • staff_visit_created, staff_visit_updated, staff_visit_cancelled
  • staff_visit_customer_cancelled, staff_visit_reminder, staff_visit_inform, staff_visit_approve
• Quotes:
  • staff_email_quote_template, staff_email_quote_to_customer_template
  • staff_email_quote_status_update_template, staff_email_quote_expiry_reminder_template
  • staff_email_quote_internal_notification_template, staff_email_customer_quote_request_template

Debug Checklist

1. For helper-driven emails, confirm the relevant template id is enabled in Activated Emails.
2. Check scope: make sure you saved configuration at the intended scope (Default / Website / Store View).
3. Clear config cache after changes:

   php bin/magento cache:flush

4. Check Magento logs:
   • var/log/system.log
   • var/log/exception.log
5. If you use asynchronous email sending / queues, verify your queue consumers are running.

Related

• Common Issues
• Configuration