Common Issues

Practical troubleshooting checklist for the Sublogin module and its add-ons.

Sublogin Cannot Log In

Check Account Status

In Admin:

1. Go to Customers >Sublogins
2. Open the sublogin
3. Verify:
   • Active is enabled
   • Expire date is empty or in the future (if used)

If email confirmation is enabled:

• Verify the sublogin completed the confirmation flow (otherwise it stays inactive).

Customer and Sublogin Share the Same Email

Magento’s login and password reset flows expect email addresses to be unique. A customer and a sublogin must not share the same email address.

Symptoms:

• Login behaves unexpectedly
• Password reset fails with messages like “Invalid token”

Fix:

• Change one of the emails so that every customer and every sublogin has a unique email.

“Can Create Sublogins” Missing / Cannot Create Sublogins

Checks:

• The main customer must have the attribute Can Create Sublogins enabled.
• If you want it enabled for new customers by default, set:
  • Stores >Configuration > MageB2B > Sublogin > General settings
  • Default Value Can Create Sublogins = Yes

Impersonation (“Login As”) Not Available

Checks:

• Stores >Configuration > MageB2B > Sublogin > General settings
  • Allow impersonate sublogin account must be enabled
• If you use the Roles & Permissions add-on, ensure the effective permissions allow impersonation for the acting user.

Payment/Shipping Methods Missing at Checkout

If you restrict payment/shipping per sublogin:

• Enable filters:
  • sublogin/general/enable_payment_methods_filter
  • sublogin/general/enable_shipping_methods_filter
• Then make sure the sublogin actually has allowed methods assigned (otherwise checkout may show none).

Address Problems (No Addresses / Wrong Addresses in Checkout)

Check the address mode:

• Stores >Configuration > MageB2B > Sublogin > Address settings
  • Shared / Restricted / Own

Common pitfalls:

• Restricted mode but no addresses assigned to the sublogin
• “Add new address in checkout” disabled but restricted list is empty
• Default address expectations (customer defaults vs sublogin defaults) don’t match your configuration

Emails Not Sent (Welcome / Confirmation / Reset)

Checks:

• Email templates selected in:
  • Stores >Configuration > MageB2B > Sublogin > Email settings
• For welcome/notification behavior verify the sublogin flags (e.g. “Send backend mails”) where applicable.
• If you’re testing locally/staging, confirm SMTP/Mailpit configuration and clear config cache if you changed .env.

Debugging

Enable Sublogin Logging

Enable:

• Stores >Configuration > MageB2B > Sublogin > Debug > Enable log

Then inspect:

tail -100 var/log/sublogin.log

Developer Notes (Extending the Frontend Form)

If you need to add/modify fields on the sublogin frontend edit form, the module supports extending the field definition via a plugin on:

• MageB2B\\Sublogin\\Block\\Sublogin\\Edit::getFormFields()

This is useful when you want custom customer-specific fields without forking the module.