Permission Problems

Troubleshoot sub-account permission issues.

Common Issues

Can't Access Feature

Symptoms:

• Page shows "Access Denied"
• Feature not visible in menu

Solutions:

1. Check role permissions
2. Verify role assignment
3. Clear customer session
4. Check parent account status

Wrong Permissions Applied

Symptoms:

• User has more/less access than expected

Solutions:

1. Review role configuration
2. Check for multiple role assignments
3. Verify permission inheritance
4. Test with different user

Can't Create Orders

Symptoms:

• Checkout blocked
• Payment methods missing

Solutions:

1. Check order permissions
2. Verify budget remaining
3. Check payment restrictions
4. Confirm shipping address access

Debugging

Check Current Permissions

1. Login as sub-account
2. Go to My Account
3. View "My Permissions"

Admin View

1. Go to Customers >Sublogins
2. Find sub-account
3. Check "Effective Permissions"

Log Analysis

tail -100 var/log/sublogin.log

Look for:

• Permission checks
• Denied actions
• Role evaluations

Related

• Roles & Permissions
• Configuration